Refund Policy

REFUND POLICY
VICE SPORTING GOODS GmbH

SATISFACTION GUARANTEED

We want you to love every Vice product. Return conditions depend on the product category, as outlined below.

GOLF BALLS

If your new balls aren't as expected or something is wrong, you can ship them back to us free of charge in new or unused condition within 30 days of purchase.

Due to their custom nature, personalized orders are exempt and cannot be returned or exchanged.

GOLF CLUBS – 30-DAY CLUB RETURN POLICY

Test your Vice Golf club where it matters most: on the course. If it doesn't meet your expectations, you can return it within 30 days for a full refund, even after playing it.

No strings attached. No unused-condition requirement. Just a customer-friendly return policy built around confidence in our clubs.

Return terms:

  • Return period: within 30 days of receiving your club.

  • You can test your clubs on the course.

  • Before returning, please email us or schedule a free call with one of our fitting experts, who may help resolve any issues.

  • Please include the original invoice, packing list and order number with your return.

  • We will send you a free return label.

COMPLETE SETS – 30-DAY COMPLETE SET RETURN POLICY

  • Return period: within 30 days of receiving your complete set.

  • Complete sets must be unused and returned in their original condition. Please send them back in the original cardboard packaging.

  • Testing or playing the clubs is not covered under this return policy.

  • To start a return, or if you need help, contact our customer service team at support@vicegolf.com.

  • Please include your order number and any required return documents.

  • Returns may be refused if the set shows signs of use, damage or missing components.

  • Return shipping is covered by Vice Golf.

GEAR & APPAREL
 (Gloves, bags, towels, headwear, shoes, apparel, headcovers, grips, divot tools and other accessories)

If you purchase an item that does not fit you correctly, like apparel or gloves, you may ship it back to us free of charge in new and unused condition within 30 days of purchase or 14 days of delivery, and we will replace it with the correct size if available.

  • Gear and accessories must be returned in unused condition unless defective.

  • Apparel must be returned in unworn condition with all tags attached.

  • Personalized orders are exempt and cannot be returned or exchanged.

EU CONSUMERS: STATUTORY RIGHTS

For EU consumers, the conditions above apply to our voluntary return offer and do not restrict statutory rights. For online purchases, you generally have 14 days from delivery to notify us that you are withdrawing. This right does not apply to goods made to your specifications or clearly personalized.

Your statutory rights for defective or non-conforming goods remain unaffected, including for personalized goods. EU consumers have a legal guarantee of at least two years from delivery; national law may provide additional protection.

PRODUCT DEFECTS / MISREPRESENTATION

If the return is due to a product misrepresentation or product defect, please contact a Customer Care Agent at support@vicegolf.com.

INCORRECT ITEM DELIVERED

If we deliver the wrong item to you, we will send you a return label to send back the incorrect order and send back out the correct item, completely at our expense.

EXCHANGE

If you purchase an item that does not fit you correctly, like apparel or gloves, you may ship the item back to us free of charge in new and unused condition and we will replace it with the correct size if available.

PROMOTIONS

Please note that if you return only part of an order that is linked to one of our promotions, the refund amount may be different. For example, if you order with our 5+1 promotion and then send back fewer than 6 dozen balls, you will be charged for the free dozen. The same may apply to other promotions, such as the 5-dozen price versus the 1- or 3-dozen price.

HOW TO CONTACT US

Returns can be processed conveniently via our returns portal (https://returns.vicegolf.com/). You will receive your label by email within 24–48 hours after a successful check for eligibility.

For any other questions or concerns please contact us at your convenience.

Email: support@vicegolf.com